Privacy Policy
Effective Date: May 5, 2025
This Privacy Policy describes how HeartWell Australia (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
HeartWell Australia is committed to protecting your privacy. We are based at:
12 Collins Street, Melbourne VIC 3000, Australia
📧 Email: [email protected]
☎ Phone: +61 2 9876 5432
2. What Personal Information We Collect
We may collect the following types of personal information:
- Full name
- Email address
- Phone number
- Location (e.g. state or city)
- Information submitted via forms or feedback
- Browsing data (IP address, browser type, pages visited)
3. How We Collect Your Information
- Directly from you via contact forms or subscriptions
- Through your use of our website (cookies and analytics)
- Via email, phone, or social media communication
4. Why We Collect It
We collect personal information to:
- Respond to your inquiries and provide support
- Send newsletters and educational resources (with your consent)
- Improve our website and user experience
- Comply with our legal obligations
5. Disclosure of Personal Information
We do not sell or rent your personal data. We may disclose your information to:
- Trusted third-party service providers (e.g. hosting, email platforms)
- Legal or regulatory bodies when required
- IT or security consultants under confidentiality agreements
We ensure that any data shared is protected by appropriate safeguards.
6. Cross-Border Disclosure
In some cases, your data may be stored or processed overseas (e.g., cloud hosting). If this occurs, we take reasonable steps to ensure the recipient complies with Australian privacy standards.
7. Data Security
We take data security seriously and apply suitable physical, technical, and administrative safeguards to protect your information from unauthorised access, alteration, or disclosure.
8. Access and Correction
You may request access to your personal information or ask for corrections if it is inaccurate. Please contact us using the details below. We will respond within a reasonable timeframe.
9. How to Make a Privacy Complaint
If you believe we have breached your privacy rights, please contact us in writing. We will investigate and respond promptly.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
10. Cookies & Analytics
We use cookies to enhance your website experience. These help us understand traffic patterns and deliver relevant content. You may choose to disable cookies via your browser settings.
11. Changes to This Policy
We may update this Privacy Policy occasionally. When we do, we’ll revise the “Effective Date” and notify users if required. We encourage you to review this page regularly.
12. Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Policy or your personal information, please reach out:
HeartWell Australia
12 Collins Street, Melbourne VIC 3000, Australia
Email: [email protected]
Phone: +61 2 9876 5432
Thank you for trusting HeartWell Australia with your privacy and your health journey.